xc77 Privacy Policy

xc77 ("xc77", "we", "us", or "our") operates the online gaming and sports betting platform accessible at xc77.pro. We are committed to protecting the privacy and personal data of all users ("you", "the Member", or "the Player") who access or register on our platform.

This Privacy Policy describes the types of personal information that xc77 collects, the purposes for which that information is used, the circumstances under which it may be shared with third parties, the measures we take to keep it secure, and the rights you have in relation to your personal data.

This Policy applies to all personal data collected through xc77.pro, our mobile-optimised site, our customer support channels, and any other digital touchpoints operated by xc77. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

xc77 collects personal information in several ways: directly from you when you register or interact with the platform, automatically through your use of the site, and from third parties in limited circumstances. The categories of personal data we collect include:

Registration & Account Data: When you create an xc77 account, we collect your full legal name, date of birth, Pakistani CNIC number, residential address, email address, and mobile number. This information is required to create and maintain your account, verify your identity, and comply with our responsible gaming obligations.

KYC Verification Documents: As part of our Know Your Customer process, we collect copies of your CNIC (front and back), proof of address documents (such as utility bills or bank statements), and, where required, selfies or live photographs for identity confirmation. KYC documents are treated with the highest level of sensitivity and are stored securely with restricted access.

Financial Data: We collect information about your payment methods, including your JazzCash account number, EasyPaisa account number, or bank account details (HBL, UBL, or Meezan Bank), as necessary to process deposits and withdrawals. We do not store full card numbers or banking PINs.

Transaction Data: We maintain records of all deposits, withdrawals, bets placed, games played, bonus claims, and wagering activity associated with your account. This data is used for account management, fraud prevention, and regulatory compliance.

Technical & Device Data: When you visit xc77.pro, we automatically collect your IP address, device type, operating system, browser type and version, screen resolution, time zone, and referring URL. This data helps us optimise the platform experience and identify unusual access patterns.

Usage & Behavioural Data: We collect data on how you use the platform, including pages visited, games played, session duration, betting patterns, and feature interactions. This data is used to personalise your experience and improve our product.

Communications Data: When you contact our support team via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

Summary of Data Categories Collected:

xc77 uses the personal data it collects for specific, legitimate purposes only. We do not sell your personal data to any third party, and we do not use your data for purposes that are incompatible with those described below:

• Account Creation & Management: To register your xc77 account, maintain your profile, process your login credentials, and manage your account settings and preferences.
• Identity Verification & KYC: To verify your identity, confirm you meet the 21+ age requirement, and comply with anti-money laundering and responsible gaming obligations.
• Payment Processing: To process deposits from your JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank account and to execute withdrawal requests to your verified payment method.
• Gaming & Betting Services: To facilitate your participation in cricket betting, live casino, slots, High Roller, Ultra Treasure, and other xc77 products.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activities that could harm you or the integrity of the platform.
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling, enforce deposit and loss limits you have set, and to apply self-exclusion or cooling-off restrictions where requested.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email in English or Urdu.
• Platform Improvement: To analyse usage patterns, fix bugs, optimise performance, and develop new features that improve the xc77 experience for Pakistani players.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent or where we have a legitimate interest in doing so. You may opt out at any time.

xc77 processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account creation, payment processing, and the provision of gaming services.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC verification, anti-money laundering checks, age verification, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing that is necessary for xc77's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in relation to direct marketing communications. You may withdraw this consent at any time by contacting [email protected] or updating your communication preferences within your account settings.

xc77 does not share your personal data with third parties except in the limited circumstances described below. All third-party recipients are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to xc77:

• Payment Service Providers: Your financial details are shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
• Identity Verification & KYC Partners: xc77 may use third-party identity verification service providers to assist with CNIC validation, document authentication, and sanctions screening. These providers process your identity documents on xc77's behalf and under strict contractual data processing agreements.
• Technology & Infrastructure Providers: xc77 uses cloud hosting, content delivery, and security service providers to operate the platform. These providers may technically process your data as part of their services but do not have independent access to or use of your personal information.
• Game Software Providers: Where xc77 offers games developed by third-party software studios, limited technical data (such as session tokens and game outcomes) may be shared with those providers to facilitate gameplay. Personal identity data is not passed to game studios without your explicit consent.
• Regulatory & Law Enforcement Authorities: xc77 may disclose your personal data to competent regulatory, law enforcement, or government authorities where required to do so by law, court order, or regulatory requirement.
• Anti-Fraud & AML Networks: xc77 participates in industry anti-fraud and anti-money laundering information sharing initiatives. Where legally permitted, information about accounts associated with confirmed fraudulent or criminal activity may be shared within these networks to protect the wider gaming industry.

xc77.pro uses cookies and similar tracking technologies to operate core platform functionality, remember your preferences, analyse site performance, and deliver a personalised experience. A cookie is a small text file stored on your device when you visit a website.

xc77 uses the following categories of cookies:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of xc77.pro, including your ability to stay logged in across sessions.

xc77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidance:

• Active Account Data: Retained for the full duration of your active xc77 account membership, plus a minimum of five years following account closure to meet anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five years following account closure, in line with international AML and responsible gaming compliance standards.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five years following the date of the transaction.
• Support Communications: Live chat logs and email correspondence are retained for up to three years following the date of the interaction.
• Technical & Log Data: Server logs and IP address records are retained for up to 12 months, after which they are anonymised or deleted.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for as long as your account is active and for a period of two years following any withdrawal of consent.

Where xc77 no longer has a legal or operational basis to retain your personal data, it is securely deleted or anonymised in a manner that prevents re-identification.

xc77 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes:

• TLS Encryption: All data transmitted between your device and xc77.pro is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data, including KYC documents and financial account references, are encrypted when stored on xc77's servers.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo background screening and receive regular data protection training.
• Multi-Factor Authentication: Internal systems holding personal data require multi-factor authentication for all administrative access.
• Regular Security Audits: xc77's infrastructure and data handling practices are subject to periodic security reviews and vulnerability assessments.
• Incident Response: xc77 maintains a data breach response plan. In the event of a confirmed data breach affecting your personal data, we will notify affected users and relevant authorities in accordance with applicable obligations.

As an xc77 member, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Rights Request". xc77 will respond to all valid requests within 30 days.

xc77 is a strictly 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. As part of the registration process, every xc77 account is subject to CNIC-based age verification to confirm that the account holder meets the minimum age requirement.

If xc77 discovers or receives credible information that a registered account belongs to a person under the age of 21, we will:

• Immediately suspend the account pending investigation
• Permanently close the account upon confirmation of underage registration
• Delete all personal data collected in relation to that account to the extent permitted by applicable law
• Refund any deposits made, minus any amounts already wagered, to the payment method used — subject to verification that the funds are returned to a parent or legal guardian where applicable

xc77 may send you promotional emails, SMS notifications, and in-platform messages regarding bonuses, new game launches, PSL-season promotions, and other offers relevant to your xc77 membership. We will only do so where you have either consented to receive such communications or where we have a legitimate interest in keeping you informed about relevant offers.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in every marketing email
• Updating your communication preferences in your xc77 account settings
• Contacting [email protected] with the subject line "Unsubscribe"

Please note that opting out of marketing communications does not affect transactional and account-related messages, such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — these are necessary for the operation of your account and cannot be disabled.

xc77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this Policy will always be available at xc77.pro/privacy-policy, with the effective date displayed at the top of the document.

Where changes are material — meaning they significantly affect how we collect or use your personal data — xc77 will notify registered members via email or through a prominent notice displayed upon next login. We encourage you to review this Privacy Policy periodically to stay informed about how xc77 protects your data.

Your continued use of xc77.pro following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated Policy, you may close your account in accordance with the process described in our Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a data protection concern, please contact the xc77 data protection team through any of the following channels:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Privacy Rights Request")
• Live Chat: Available 24/7 on xc77.pro — average response time 3–5 minutes
• Languages: English and Urdu

xc77 aims to respond to all privacy-related enquiries and rights requests within 30 days of receipt. In cases of complexity, we may extend this period by a further 60 days, but will notify you of the extension within the initial 30-day window.